How long is the BRIKO warranty good for?
Our warranty is limited to one year from the date of purchase. The warranty is only good for the original purchaser. Our warranty applies to manufactures defects only. It does not apply in the event of abuse, neglect, carelessness or using the product in any way other than is intended. Corrosion and deterioration caused by material fatigue after extended use is not covered by the BRIKO warranty.
What do I need to do if I receive a faulty item?
Please contact our BRIKO USA dealer services at email@example.com or at 603-379-2924. When you do reach out to contact us please have your order number or proof of purchase from an authorized Briko Dealer. We will also need a good description of what the problem is, which model and size you have along with photos showing the defect. Once we have all of this information our Dealer Services will then determine the next steps.
What happens after I have contacted BRIKO USA dealer services?
After we have received all of the required information our Dealer Services will either provide a Return Authorization Code and a shipping label to send the product back for further inspection or Briko will require the customer/retailer to destroy the product with a photo proof before a replacement will be shipped.
What are the return requirements?
Customers have 14 days from the day you receive your gear to request a return authorization number. Returns must be returned back to us in 30 days or the return authorization is voided. All new Briko products must be returned in as new condition along with its original packaging. This means that the returned products must be new, in normal condition, has not been washed but only warn to test the sizing. Please do not ship back Briko products until you have contacted our BRIKO USA Dealer services and received a return authorization code. Returns can take up to 14 days to be processed and then another week before appearing on your credit card. You can contact our BRIKO USA Dealer Services at firstname.lastname@example.org or 603-964-0353.
(With the current situation regarding the Coronavirus all packages will be in quarantine for 48 hours in our warehouse before we process them.)