BRIKO Warranty, Returns & Exchanges

*With the current situation regarding the Coronavirus all packages will be in quarantine for 48 hours in our warehouse before we process them.
Claims & Repairs

In-Store:Our products are made with the greatest quality and devotion. If you wish to make a claim about an item, please contact the dealer where you purchased the product, they will help with your claim.

Direct from www.brikousa.com: If you made the purchase from brikousa.com, please send us an email and a photograph to explain the claim to brikoinfo@zgcollective.com. We will get back to you with further instructions. Do not send any items to us without receiving our prior assessment and approval.

If you are not completely satisfied with your purchase from brikousa.com, you can return your item within 7 days of the day you received the package. Returned items must be in new condition, not worn, hangtag must be in place and the product to be returned in their original packaging, otherwise the refund will not be accepted. If you have any questions, please contact our customer service via brikoinfo@zgcollective.com  or call 603-964-0353. 

Warranty
Our warranty is limited to one year from the date of purchase. The warranty is only good for the original purchaser. Our warranty applies to manufactures defects only. It does not apply in the event of abuse, neglect, carelessness or using the product in any way other than is intended. Corrosion and deterioration caused by material fatigue after extended use is not covered by the BRIKO warranty.

Discounted items can not be returned - we offer size/color exchanges if you are dissatisfied with the fit/color.

Returns process

    • Put the product back in the undamaged original packaging.
    • Email us at brikoinfo@zgcollective.com to obtain an RA number.
    • Mail the product to the specific address provided and ensure the RA is written clearly on the outside of the package. 
    • When we receive your package, please allow up to 15 working days to process your return.

FAQ's

1. What do I need to do if I receive a faulty item?
Please contact our BRIKO USA dealer services at brikoinfo@zgcollective.com or at 603-379-2924. When you do reach out to contact us please have your order number or proof of purchase from an authorized Briko Dealer. We will also need a good description of what the problem is, which model and size you have along with photos showing the defect. Once we have all of this information our Dealer Services will then determine the next steps.

2. What happens after I have contacted BRIKO USA dealer services?
After we have received all of the required information our Dealer Services will either provide a Return Authorization Code and a shipping label to send the product back for further inspection or Briko will require the customer/retailer to destroy the product with a photo proof before a replacement will be shipped.

3. What are the return requirements?
Customers have 14 days from the day you receive your gear to request a return authorization number. Returns must be returned back to us in 30 days or the return authorization is voided. All new Briko products must be returned in as new condition along with its original packaging. This means that the returned products must be new, in normal condition, has not been washed but only warn to test the sizing. Please do not ship back Briko products until you have contacted our BRIKO USA Dealer services and received a return authorization code. Returns can take up to 14 days to be processed and then another week before appearing on your credit card. You can contact our BRIKO USA Dealer Services at brikoinfo@zgcollective.com or 603-964-0353.